Last updated: August 2026
venues.org.uk is operated by Directory Media Ltd (company number 17204465), registered in England and Wales. We are committed to handling your personal information responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains what we collect, why we collect it, and what we do with it.
1. Who we are
The data controller for venues.org.uk is Directory Media Ltd. If you have any questions about this policy or how your data is handled, contact us at privacy@venues.org.uk.
2. What we collect and why
Venue enquiries
When you submit an event enquiry, we collect your name, email address, phone number, and the details of your event requirement. We use this to pass your enquiry to venues that may be able to meet your needs. Our lawful basis is the performance of a service you have requested.
Account registration
If you create an account, we collect your name, email address, and a password. Our lawful basis is contract performance.
Venue listings
If you list a venue, we collect your name, business name, contact details, and venue information. Our lawful basis is contract performance.
Contact and support requests
If you contact us directly, we collect your name, email address, and the content of your message. Our lawful basis is our legitimate interest in responding to queries.
Website usage data
We collect anonymised data about how the site is used, including pages visited and time on site. This helps us improve the service. Our lawful basis is legitimate interest.
3. How we share your information
We share enquiry information with venues listed on the site, so they can respond to your requirements. We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.
We may share data with trusted service providers who help us operate the site (for example, email delivery, payment processing, hosting). These providers are contractually required to handle data securely and only for the purposes we specify.
We may disclose information where required by law or to protect the rights, safety, or property of venues.org.uk, its users, or others.
4. How long we keep your data
We keep enquiry data for 12 months, after which it is deleted unless you have an ongoing account or relationship with us. Account data is retained while your account is active and for 12 months after closure. You can request deletion at any time (see Your rights below).
5. Your rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Rectify any inaccurate information
- Erase your data in certain circumstances
- Restrict how we process your data
- Object to processing based on legitimate interests
- Portability — receive your data in a machine-readable format where applicable
To exercise any of these rights, contact us at privacy@venues.org.uk. We will respond within one month.
If you are not satisfied with how we have handled your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
6. Cookies
We use cookies to make the site work and to understand how it is being used. Cookies are small text files stored on your device.
Strictly necessary cookies are required for the site to function. These cannot be switched off.
Analytics cookies help us understand how visitors use the site. We only set these with your consent.
Marketing and targeting cookies may be placed by third-party services. We only activate these with your consent.
You can manage your cookie preferences at any time using the cookie settings on the site. You can also control cookies through your browser settings, though disabling all cookies may affect how the site works.
7. Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. No data transmission over the internet is entirely secure, but we take our obligations seriously and review our security practices regularly.
8. Changes to this policy
We may update this policy from time to time. We will post the updated version on this page with a revised date. If changes are material, we will let registered users know by email.
9. Contact us
Directory Media Ltd
privacy@venues.org.uk