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The Møller Centre in Cambridge has recently received several awards for its facilities, service and on-going commitment to quality improvement. Three of them are national awards, including one which sees the centre as one of only 17 venues nationwide to achieve the gold level in a new quality standard.
At the Institute of IT Training Gala Awards, The Møller Centre was awarded Silver for ‘Training Venue of the Year’, based on its ability to offer clients the technical facilities and support they require, including its recent extensive investment in additional AV/PA; video recording and relay, video conferencing, and web- conferencing and casting.
The highly respected Business Weekly, the newspaper for business innovation in the East of England credited The Møller Centre in its Service sector ‘New Year Honours List’. Tony Quested, Editor of Business Weekly said ‘Possibly saving the best till last, The Møller Centre becomes the first ever conference venue to appear in our Honours. The Møller Centre is the only dedicated, residential executive training and conference centre in Cambridge. Based at Churchill College, it’s more than a stunning and stimulating environment for business gatherings. The whole atmosphere created at the venue by a management determined to ensure organisations derive the maximum from their event is an object lesson to corporate events venues everywhere. ‘
In January, BDRC (the UK’s leading independent market research agency specialising in hospitality) announced the launch of its new ‘VenueVerdict Gold Standard’, awarded only to venues delivering the very highest levels of customer satisfaction over a period of time, based on large volumes of customer feedback. Of the 200 venues taking part in this survey, only 17 achieved Gold standard, of which The Møller Centre was one.
Completing the 2010 Sunday Times ‘Best Companies to Work For’ survey, The Møller Centre has been awarded the status of ‘Ones to Watch’ – out of 38 organisations in the East of England to achieve accreditation. ‘Best Companies’ established the accreditation award scheme to acknowledge excellence in the workplace. Based on staff feedback, it looks at employee engagement as an integral part of a company’s success and growth, and sets a benchmark for other employers.
Mark Carberry, Sales and Marketing Manager for The Møller Centre, said ‘We are delighted to receive these awards in recognition of our service and facilities. Service is at the core of what we do, starting from the first point of contact with a client and working with them every step of the way to ensure a successful outcome for their event, and our staff are at the very heart of this process.’
‘Each of these awards emphasises that it is the quality of the facilities and the staff that make a venue successful,’ added Mark: ‘The Møller Centre has identified a number of key elements that enables them to consistently improve on service levels and customer satisfaction. These are staff training and engagement, investing in the facilities and benchmarking the organisation.’