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Park Plaza Hotels® & Resorts Swoops Gold in BDRC’s VenueVerdict Customer Survey


Sep 18, 2012 | Feature

Park Plaza Riverbank London has been awarded the prestigious VenueVerdict Gold Standard, issued by BDRC Continental in July.

Park Plaza Riverbank London was amongst a total of 31 hotels across the UK who won this nationally-recognised award which monitored real-time customer feedback as well as benchmarking against each hotel’s competitor set. Through an independent online survey, the hotel recorded Net Promoter Scores of +70 or above for the twelve months to June 2012. Net Promoter is based on likelihood to recommend, so is a measure of customer satisfaction that takes into account the effect of service on reputation, word of mouth and future business prospects.

Greg Hegarty, Regional General Manager UK commented: “BDRC is invaluable in assisting us in measuring customers’ perceptions of the service we provide and how we can improve. I am delighted at this hotel being recognised in the top category which is testament to the priority we place on guest service and satisfaction.”

Situated on the south side of the River Thames, Park Plaza Riverbank London offers guests affordable luxury in central London. Home to the award-winning Pan-Asian Chino Latino® Restaurant & Bar, Park Plaza Riverbank caters for the business and leisure guest alike.

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