Cavendish flies in the face of credit crunch with the opening of two brand new conference centres
16th November 2008
Cavendish Conference Venues is expanding the group with the opening of two brand new spectacular venues in London, within just four months of each other! The Hallam is due to open in January 2009, hot on the heels of America Square Conference Centre, which opened in September 2008.
The company’s significant investment in these two brand new conference venues is testament to its unwavering confidence in London’s conference market and Cavendish Conference Venue’s ability to meet its customers’ needs. Dermot Waldron, Cavendish Conference Venue Director says, “Ambitious or plain mad, whatever your view, we believe we are on the right track to make our venues the ultimate meeting destinations in London and come January 2009 we will be operating five superb venues, four in the West End and one in the City of London. We have several reasons to be confident and anticipate success and growth for Cavendish Conference Venues for 2009 and beyond.”
Cavendish’s high customer service standards are rewarded with a high proportion of repeat custom (over 93%). The company is now in the position of offering existing customers the opportunity to experience new venues without the risk of using an unknown venue management team. Add this to the fact that that it has a loyal and dedicated team of staff which has recently welcomed two new and highly qualified events professionals to its ranks with the appointment of new Senior Business Development Manager Ros De Vekey who joins from Guoman Hotels and Diary Manager, Sarah Everard, from the now closed City Conference Centre, and you have a winning combination. Within the existing team Denis Hickey has taken on the role of Conference Venue Manager and has worked with De Vere in the past and is an extremely professional and dedicated team member. His experience and excellent relationship with clients means he is equipped to help and add value to event delivery – an important asset in this difficult financial climate.
Dermot adds, “This strengthening of our team gives us a clear goal to aim towards and shows our commitment and confidence that we have in the existing members of staff and also to the hard work and loyalty they have shown over the years.”
Although the group is expanding it remains committed to listening and implementing changes to its venues as dictated by its clients. Cavendish is also a pioneer when it comes to green issues it
Takes the extra ‘leap’ where others are taking a ‘step’ forward. It is the only group of venues to be awarded a Green Mark* and is working towards being landfill neutral company wide by January 2009! In addition, it sets itself the objective of seeing customer surveys return a 100% satisfaction approval and constantly strives to ensure customers receive service levels over and above the expected standard.
Dermot concludes, “In summary, Five Conference Centre’s and the team to move forward are now all in place and ambitiously aiming to achieve goals in the events industry that will set us above other Venues in Central London. With such a strong team, an amazing track record and great new venues, Cavendish Conference Venues remains confident that it will be able to beat the economic downturn.”
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