NEC boosts conference venue with IP telephony installation

Birmingham venue the NEC has boosted its appeal by installing a new converged IP network, in addition to a substantial contact centre.

The IP network, provided by Alcatel-Lucent, is designed to improve communication between over 2,000 NEC staff through the OmniPCX Enterprise platform and OmniTouch Contact Centre Premium software. The new software provides real-time data which manages call-handling during peak hours of operations. The Birmingham venue will also now have a contact centre to facilitate a higher level of customer service for clients in the NEC's vast exhibition space.

David Parker, vice president for Alcatel-Lucent's enterprise activities in UK and Ireland, said: "Enterprises like the NEC Group understand that service innovation requires a comms infrastructure that can support business now and in the future."

The innovations to the NEC's operational set-up have been carried out over the past six months, at a cost of around £40 million.

In other news, reports that former glamour model Katie Price will perform a dressage routine at the 60th Horse of the Year Show, to be held at the NEC on October 10th.

(Related categories of interest see Conference Centre also Conference Venues.)

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