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Stoke Mandeville Stadium has recently increased its Hospitality Assured score to 71.1% after a successful two day assessment in December last year.
Hospitality Assured was created for the industry and by the industry in the mid 90’s in order to encourage businesses to look at their operation from the customers’ perspective. This year is Stoke Mandeville Stadium’s fifth assessment and the centre has improved its score year on year.
Ann Corrigan, Managing Director of Hospitality Assured commented: “Stoke Mandeville Stadium deserves recognition of the amazing and challenging year it had in 2012. Not only did it host Paralympic athletes from around the world participating in the Paralympic Games, it continued on its journey to excellence, increasing its scores in the rigorous Hospitality Assured re-accreditation process showing its commitment to ever improving customer service and satisfaction. Congratulations to all concerned!”
Ian Seabrook, Business Development and Marketing Manager at Stoke Mandeville Stadium, commented: “We are so pleased that our score has increased to 71.1% this year! It has been a particularly busy 12 months for us, as we have hosted many large events and the site has seen some major changes. I am glad that all of our hard work has been acknowleged with an increase to our Hospitality Assured Score.”