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Top hospitality scores for Central Hall Westminster


Sep 06, 2011 | News

Central Hall Westminster are proud to announce that, as a venue that places customer service and excellence at the heart of its operations, they have achieved yet another set of outstanding results in the Hospitality Assured Standard 2011.

Central Hall Westminster scored a roaring 74.6% across the 10 step assessment for service and business excellence. The challenging external evaluation covers all aspects of the service provided at Central Hall, including the evolving venue offer, service delivery, operational standards, planning etc.

The 'Team of the Year' accolade received in 2010 is yet another indicator that staff at Central Hall 'love what they do' and that they are really good at it too!

Tim Swindell, Executive Chairman comments: "The team has well deserved this achievement! Ensuring a distinctive client service requires constant self-reflection, visionary thinking and ability to implement. Here at Central Hall, both core team and service partners go the extra mile which is evident by the positive customer feedback we receive every day."

Maria Schuett, Marketing Manager adds: "The Hospitality Assured Standard is a great tool to benchmark against the vast number of event venues in London. Especially new clients can be assured of our continuous commitment to customer service excellence and expect the 'best service in town'."

Central Hall Westminster is the largest central London Conference & Events Centre. The Grade II listed venue enjoys a prime location opposite Westminster Abbey. Built in 1912, Central Hall Westminster hosts a remarkable range of flexible event spaces with natural light and blackout facilities for corporate, public and private events.

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